For instructions, see the Android (Google) help article. Force quit the Fitbit app on your phone.For more information, see How do I use the Fitbit app? The Fitbit app on your phone is up-to-date.To check for system updates, see Check for updates. Press the crown, swipe up to the Play Store app, and tap the app to open it. The Fitbit app on your watch is up-to-date.From the Today tab in the Fitbit app, tap your profile picture. Your watch is connected to the Fitbit app on your phone.Your phone is connected to cellular data (LTE) or Wi-Fi.For more information, see Troubleshooting Tips for Google Pixel Watch. Your watch is connected to Bluetooth, cellular data (LTE), or Wi-Fi.Your watch shows as “Connected” on the home screen in the Google Pixel Watch app.For other connectivity issues, see Troubleshooting Tips for Google Pixel Watch. If you can’t transfer data from your watch to your Fitbit account, see the information below. For OS requirements, see Fitbit-compatible devices. If your phone is on an older version, you won’t be able to reinstall the app. Note: Before you uninstall the app, verify that your phone is running a supported version of Android OS. Uninstall and reinstall the Fitbit app.Confirm that permissions for the Fitbit app listed above are allowed on your phone.Reopen the Fitbit app after each step until your device syncs. If the device is nearby, turn off Bluetooth on it. If you use more than one phone or tablet device to sync, make sure the other device isn't nearby.Background data or background refresh (For more information, see What should I know about using the Fitbit app on my Android phone?).Location services (For more information, see Why is the Fitbit app prompting me to turn on location services?).These permissions for the Fitbit app on your phone are turned on:.Your phone is connected to cellular data or Wi-Fi.The Bluetooth setting on your phone is turned on.To confirm your phone is running a supported version of Android OS, see Fitbit-compatible devices. To check, tap Settings About Phone or About Device Android Version. Your phone is running the latest version of Android OS. Remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone.A message appears asking you to allow your Fitbit device to pair with your phone. Open the Fitbit app and set up the connection again.Immediately, a message appears asking you to allow your device to display your iPhone notifications.On your phone, go to Settings Bluetooth the information icon next to the name of your Fitbit device Forget This Device.Remove the Bluetooth connection between your iPhone and your Fitbit device:.For instructions, see the Apple help article. Reopen the Fitbit app after each step until your device syncs: If you use more than one phone or tablet to sync, make sure the other device isn't nearby.The Bluetooth setting on your iPhone is turned on.Your iPhone is connected to cellular data or Wi-Fi.For more information, see How do I update my Fitbit device? To check, tap Settings General Software Update. Your iPhone is running the latest version of iOS.
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